Do you offer any discounts?

Yes, AvidWorks offers multiple discounts: Student Discount, Teacher Discount, Elder Discount (60+), Healthcare Worker Discount, and First Responder Discount. All discounts equal 15% off of labor charges. Discounts do not apply to businesses, cost of replacement parts, and cannot be combined with any other discounts.

Do you offer referral discounts?

Yes, referrers receive 20% off of labor charges on next service and referrals receive 15% off of labor charges. Discounts do not apply to cost of replacement parts and cannot be combined with other discounts.

Do you offer a Service Guarantee?

Yes, all services are guaranteed for 30 days following the initial service date. Any parts that have been replaced and have been damaged due to abuse are not covered under this warranty.

Do you offer Emergency Services?

Yes, AvidWorks offers Emergency Drop-off and On-Site after hour services. These services incur a 50% increased hourly labor charge and are subject to availability. Emergency services are a 2 hour minimum charge with the exception of emergency remote support which is a 1 hour minimum charge.

Why won't my device pair with Bluetooth?

Ensure Bluetooth is enabled on both devices, the device is in pairing mode, and they're within range. Check if the device is already paired with another device, and try removing and re-adding the device from your Bluetooth settings.

How do I fix intermittent Bluetooth disconnections?

Intermittent disconnections can be caused by interference, low battery, or driver issues. Move away from potential interference sources, charge your devices, update Bluetooth drivers, and ensure your Bluetooth adapter supports the latest standards.

What should I do if my Bluetooth device is not showing up?

Make sure the device is in discovery/pairing mode, restart your computer's Bluetooth service, update Bluetooth drivers, and check if the device works with another computer to isolate whether the issue is with the device or your computer.

How to Troubleshoot Bluetooth Connectivity Issues

Bluetooth connectivity issues can be frustrating, preventing you from connecting headphones, speakers, keyboards, and other wireless devices. Most Bluetooth problems have simple solutions. AvidWorks helps residents and businesses in Kern County resolve connectivity issues and get their devices working together seamlessly.

Basic Troubleshooting Steps

Start with these fundamental fixes:

Toggle Bluetooth – Turn Bluetooth off and back on
Restart devices – Restart both your computer and the Bluetooth device
Check distance – Ensure devices are within Bluetooth range (typically 30 feet)
Remove interference – Move away from other wireless devices and metal objects
Charge devices – Ensure Bluetooth devices have adequate battery power

Pairing Issues

When devices won't pair:

Forget device – Remove the device from your Bluetooth settings and re-pair
Discovery mode – Ensure the Bluetooth device is in pairing/discovery mode
Clear pairings – Clear all paired devices from the Bluetooth device
Check compatibility – Verify devices are compatible with each other
Update firmware – Check for firmware updates on the Bluetooth device

Windows-Specific Fixes

Troubleshooting on Windows computers:

Bluetooth troubleshooter – Run Windows Bluetooth troubleshooter
Update drivers – Update Bluetooth adapter drivers in Device Manager
Restart Bluetooth service – Restart the Bluetooth Support Service in Windows Services
Power management – Disable power saving on Bluetooth adapter
Windows updates – Ensure Windows is fully updated

Mac-Specific Fixes

Troubleshooting on Mac computers:

Reset Bluetooth module – Reset the Bluetooth module in System Preferences
NVRAM reset – Reset NVRAM/PRAM to resolve hardware-related issues
Remove Bluetooth plist files – Delete Bluetooth preference files
macOS updates – Install any available macOS updates
Safe mode – Boot in safe mode to test for software conflicts

Audio Device Issues

Specific problems with Bluetooth audio:

Audio output selection – Ensure Bluetooth device is selected as audio output
Volume levels – Check volume on both the device and the computer
Codec issues – Try different audio codecs in Bluetooth settings
Disconnect other devices – Disconnect other Bluetooth audio devices
Audio drivers – Update audio drivers on your computer

When to Seek Professional Help

Some issues require expert assistance:

Hardware failure – Bluetooth adapter hardware may be malfunctioning
Persistent issues – Problems that persist after all troubleshooting steps
Multiple devices affected – When all Bluetooth devices have problems
Complex setups – Business environments with many Bluetooth devices

Still Having Bluetooth Issues?

AvidWorks helps residents and businesses in Kern County resolve Bluetooth and other connectivity issues. Our technicians can diagnose problems and get your wireless devices working properly.

Basic Troubleshooting Steps

Start with these fundamental fixes:

Toggle Bluetooth – Turn Bluetooth off and back on

Restart devices – Restart both your computer and the Bluetooth device

Check distance – Ensure devices are within Bluetooth range (typically 30 feet)

Remove interference – Move away from other wireless devices and metal objects

Charge devices – Ensure Bluetooth devices have adequate battery power

Pairing Issues

When devices won't pair:

Forget device – Remove the device from your Bluetooth settings and re-pair

Discovery mode – Ensure the Bluetooth device is in pairing/discovery mode

Clear pairings – Clear all paired devices from the Bluetooth device

Check compatibility – Verify devices are compatible with each other

Update firmware – Check for firmware updates on the Bluetooth device

Windows-Specific Fixes

Troubleshooting on Windows computers:

Bluetooth troubleshooter – Run Windows Bluetooth troubleshooter

Update drivers – Update Bluetooth adapter drivers in Device Manager

Restart Bluetooth service – Restart the Bluetooth Support Service in Windows Services

Power management – Disable power saving on Bluetooth adapter

Windows updates – Ensure Windows is fully updated

Mac-Specific Fixes

Troubleshooting on Mac computers:

Reset Bluetooth module – Reset the Bluetooth module in System Preferences

NVRAM reset – Reset NVRAM/PRAM to resolve hardware-related issues

Remove Bluetooth plist files – Delete Bluetooth preference files

macOS updates – Install any available macOS updates

Safe mode – Boot in safe mode to test for software conflicts

Audio Device Issues

Specific problems with Bluetooth audio:

Audio output selection – Ensure Bluetooth device is selected as audio output

Volume levels – Check volume on both the device and the computer

Codec issues – Try different audio codecs in Bluetooth settings

Disconnect other devices – Disconnect other Bluetooth audio devices

Audio drivers – Update audio drivers on your computer

When to Seek Professional Help

Some issues require expert assistance:

Hardware failure – Bluetooth adapter hardware may be malfunctioning

Persistent issues – Problems that persist after all troubleshooting steps

Multiple devices affected – When all Bluetooth devices have problems

Complex setups – Business environments with many Bluetooth devices