Question 1

Do you offer any discounts?

Accepted Answer

Yes, AvidWorks offers multiple discounts: Student Discount, Teacher Discount, Elder Discount (60+), Healthcare Worker Discount, and First Responder Discount. All discounts equal 15% off of labor charges. Discounts do not apply to businesses, cost of replacement parts, and cannot be combined with any other discounts.

Question 2

Do you offer referral discounts?

Accepted Answer

Yes, referrers receive 20% off of labor charges on next service and referrals receive 15% off of labor charges. Discounts do not apply to cost of replacement parts and cannot be combined with other discounts.

Question 3

Do you offer a Service Guarantee?

Accepted Answer

Yes, all services are guaranteed for 30 days following the initial service date. Any parts that have been replaced and have been damaged due to abuse are not covered under this warranty.

Question 4

Do you offer Emergency Services?

Accepted Answer

Yes, AvidWorks offers Emergency Drop-off and On-Site after hour services. These services incur a 50% increased hourly labor charge and are subject to availability. Emergency services are a 2 hour minimum charge with the exception of emergency remote support which is a 1 hour minimum charge.

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